SlotsGem Casino Cookies Policy

At SlotsGem Casino, we believe that transparency is the foundation of trust. This Cookies Policy explains what cookies are, how we use them on our website at slotsgem.com, and what choices you have regarding their use. By continuing to browse and use our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — whether a desktop computer, tablet, or mobile phone — when you visit a website. Here at SlotsGem, we use cookies and similar tracking technologies to help our site function correctly, remember your preferences, and provide you with a personalised experience. Cookies cannot execute programs or deliver viruses to your device. They are unique to your browser and help us recognise you when you return to our platform.

Why We Use Cookies

Our SlotsGem platform uses cookies for a range of important purposes. These include ensuring the security of your session, enabling core gaming functionality, and helping us understand how players interact with our site. We also use cookies to deliver relevant promotions — such as our welcome bonuses, Friday Reload offers, and Gem Slots welcome offer free spins — to the right users at the right time. Without certain cookies, key features of our site may not work as intended.

Types of Cookies We Use

Strictly Necessary Cookies

We use strictly necessary cookies to ensure that slotsgem.com operates correctly. These cookies are essential for you to log in to your account, navigate between game sections, and process transactions securely. They also support our SlotsGem login system and help maintain your session while you browse our casino. These cookies cannot be disabled through our cookie settings as they are fundamental to the operation of our website.

• Session management and authentication cookies
• Security and fraud prevention cookies
• Load balancing cookies to ensure stable connectivity
• Cookies that remember items in your account preferences

Performance and Analytics Cookies

At SlotsGem, we use performance cookies to collect anonymous information about how visitors use our website. This data helps us understand which pages are most popular, how players navigate between sections, and where technical issues may arise. The information collected through these cookies is aggregated and does not identify you personally. We use this insight to continuously improve our platform — from our 5,000+ slots library to our live casino tables powered by Evolution Gaming and Pragmatic Play Live.

• Page visit frequency and duration analytics
• Error reporting and site performance monitoring
• Traffic source identification (including referrals from search engines)
• Game category engagement tracking

Functionality Cookies

Our SlotsGem Casino functionality cookies allow us to remember choices you make when you visit our site. For example, we may remember your preferred language — whether that is English, Deutsch, Polski, Français, or any of our other supported languages — as well as your currency preferences, including NZD, EUR, USD, and 45+ other supported currencies. These cookies create a more personalised and seamless experience every time you visit our platform.

• Language and regional preference storage
• Currency selection memory
• Previously viewed game history
• Interface layout preferences

Targeting and Marketing Cookies

We at SlotsGem may use targeting cookies to deliver promotional content that is relevant to your interests. These cookies track your browsing activity across our site and help us display advertisements related to our offerings — such as the SlotsGem app, our VIP Club programme, prize drops, and the Fortune Wheel Bonus available on each deposit. We may share information collected through these cookies with trusted advertising partners, although this information does not directly identify you.

• Cookies used to measure the effectiveness of our promotional campaigns
• Retargeting cookies to show relevant offers on third-party platforms
• Cookies tracking whether you have previously interacted with a specific bonus or promotion
• Affiliate tracking cookies that record referral sources

Third-Party Cookies

Our SlotsGem website integrates with a number of third-party services — including game providers such as NetEnt, Pragmatic Play, Play'n GO, Hacksaw Gaming, and Nolimit City — as well as payment processors and analytics tools. These third parties may set their own cookies on your device when you interact with their content or services on our platform. We do not control these third-party cookies, and we recommend reviewing the respective privacy and cookie policies of these service providers for full details.

How Long Do Cookies Last?

Cookies we use may be either session cookies or persistent cookies. Session cookies are temporary and expire as soon as you close your browser. Persistent cookies remain on your device for a set period of time — typically between 30 days and 24 months — or until you manually delete them. At SlotsGem Casino, we aim to use cookies only for as long as is necessary to fulfil the purposes outlined in this policy.

Managing and Controlling Your Cookie Preferences

We respect your right to control how cookies are used when you visit our site. You can manage your cookie preferences in the following ways:

• Browser settings: Most browsers allow you to refuse, delete, or receive alerts about cookies. Please refer to your browser's help section for guidance on how to do this.
• Cookie consent tool: When you first visit slotsgem.com, we present a cookie consent banner that allows you to accept or decline non-essential cookies.
• Opt-out tools: For analytics and advertising cookies, you may opt out through standard industry tools such as the Google Analytics opt-out browser add-on or the Network Advertising Initiative opt-out page.

Please note that disabling certain cookies may affect the functionality of our website. In particular, disabling strictly necessary cookies may prevent you from accessing the SlotsGem login page, completing transactions, or using core features of our casino platform.

Cookies and Your Security

At SlotsGem Casino, we take the security of your data seriously. We are licensed by the Curaçao Gaming Control Board (licence number OGL/2024/1676/0905) and operated by Latcas B.V., a company registered in Curaçao. Our security cookies help protect your account from unauthorised access and support safe gaming sessions. We strongly advise you never to share your login credentials, and to ensure your device's security software is up to date when accessing our platform.

Updates to This Cookies Policy

We reserve the right to update this Cookies Policy at any time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you by updating the policy on this page. We encourage you to check this page periodically to stay informed about how we use cookies. Your continued use of our SlotsGem Casino website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Cookies Policy or about how we handle your data, please do not hesitate to reach out to our support team. We are available 24/7 via live chat directly on our website, or you can contact us by email at support@slotsgem.com. Our team is ready to assist you in English, German, Polish, Czech, Italian, Hungarian, and Austrian German.