SlotsGem Casino Privacy Policy

At SlotsGem Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our platform at slotsgem.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions regarding our data practices.

Who We Are

SlotsGem Casino is operated by Latcas B.V., a company registered in Curaçao under company number 165403. We hold a valid gaming licence issued by the Curaçao Gaming Control Board (GCB), licence number OGL/2024/1676/0905. Our registered address and all data processing activities are governed in accordance with applicable data protection legislation. If you need to reach us regarding your personal data, you can contact our support team at support@slotsgem.com at any time.

Information We Collect

Here at SlotsGem, we collect various categories of personal data in order to provide you with a secure, personalised, and legally compliant gaming experience. The types of information we may collect include:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, P_gH#Vc({T#ro7Q}, and account preferences
• Payment details including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Identity verification documents such as a passport, national ID, or utility bills
• Device information, IP address, browser type, and operating system
• Gameplay data, transaction history, and account activity logs
• Communications you send us via live chat, email, or our contact form

We at SlotsGem collect this information directly from you during registration, account verification, and gameplay, as well as automatically through cookies and similar tracking technologies.

How We Use Your Data

Our SlotsGem platform uses your personal information for a range of lawful purposes. We process your data to:

• Create and manage your player account
• Verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Process your deposits and withdrawals securely
• Provide customer support through our 24/7 live chat and email channels
• Deliver bonuses, promotions, and VIP Club rewards relevant to your activity
• Detect and prevent fraud, cheating, and other unlawful activity
• Comply with our obligations under our Curaçao GCB gaming licence
• Improve our website functionality, game library, and user experience
• Send you marketing communications where you have provided consent

Legal Basis for Processing

At SlotsGem, we process your personal data only when we have a valid legal basis for doing so. Depending on the nature of the processing activity, we rely on one of the following legal grounds:

• Contractual necessity — to fulfil our obligations to you as a registered player
• Legal obligation — to comply with licensing, AML, and regulatory requirements
• Legitimate interests — to protect the integrity of our platform and improve our services
• Consent — for optional marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

Our SlotsGem website uses cookies and similar technologies to enhance your browsing experience and support our analytics. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period. These help us remember your preferences, track your session for security purposes, and analyse how players interact with our platform. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our services.

Sharing Your Personal Data

We at SlotsGem do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our platform. These include:

• Payment processors and financial institutions handling your transactions
• Identity verification and KYC service providers
• Game software providers and live casino operators such as Evolution Gaming and Pragmatic Play
• IT infrastructure and cloud hosting partners
• Regulatory authorities and law enforcement agencies where required by law
• Fraud prevention and security service providers

All third parties we engage with are contractually required to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our licensing obligations. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure. After this period, we will securely delete or anonymise your data unless we are legally required to retain it for longer.

Your Rights

Depending on your jurisdiction, you may have certain rights in relation to the personal data we hold about you. At SlotsGem Casino, we respect these rights and will respond to valid requests promptly. Your rights may include:

• The right to access a copy of the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to data portability where technically feasible

To exercise any of these rights, please contact us at support@slotsgem.com. We will process your request in accordance with applicable law and aim to respond within 30 days.

Security of Your Data

We take the security of your personal information seriously. Our SlotsGem platform implements industry-standard SSL encryption to protect all data transmitted between your device and our servers. We also apply strict internal access controls, regular security audits, and staff training to minimise the risk of unauthorised access or data breaches. In the unlikely event of a significant data breach, we will notify the relevant authorities and affected players as required by law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites, and we encourage you to review their privacy policies independently. This Privacy Policy applies solely to data collected through slotsgem.com and our official mobile application.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our services, please contact us at support@slotsgem.com without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of SlotsGem Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our dedicated support team 24 hours a day, 7 days a week via live chat on slotsgem.com, or by emailing us directly at support@slotsgem.com. We are committed to addressing your concerns promptly and transparently.